EMR Integrated Solutions, a leading provider of communications solutions and SCADA networks was today voted by its customers as a winner of the prestigious ‘Exceptional Service’ category at the annual Irish Field Service Awards.
The award recognises the company’s consistently high standards in both operational and field service excellence.
The company was also nominated in a further three categories, including ‘Best Health & Safety Implementation’, ‘Best International Service Provision’ and ‘Exceptional Service’ as voted by a client.
Commenting on the win, Brian McIvor, services manager with Eircom NI said:
“EMR go beyond the agreed SLA framework and have become a key partner to eircomNI ….we look forward to continue to expand the service offering from EMR.”
EMR offers customisable Service Level Agreements which are designed to provide its clients with the highest level of service and support. EMR provides consistent support with the objective of ensuring that optimum availability and performance of client critical solutions are achieved.
EMR’s SLA offering provides Technical Service Desk, Problem Management, Escalation Procedures, Service Review Meetings, Service Level Performance and KPI Reporting which establish EMR’s obligations as a key provider of support services to its clients.